2.2_技术对话.ppt

全国IT职业英语水平考试项目组 大连东软信息学院英语系 联合制作 Between Colleagues 2.2 Indirect answers Contents What do you say when answering a general call? 1 Try solving the technical problem 2 Oral practice 3 Try your ears and hands (dictation) 4 What do you say when answering a general-question call? 确认无故障存在 自报家门 听取客户的需要 尝试简单讲解 一般问题 繁琐问题 建议参考用户手册 建议查阅在线常见问题列表 Receiving the needs听取客户的需要 我不知道如何访问Internet。 Customer Customer 我需要安装一套办公软件到电脑上。 我该怎么做？我一点也不清楚。 turn on the computer move the cursor have no idea to access the Internet install … on … have no clue at all office software a copy of Analyzing the questions分析问题 Customer 不，没问题。 Michael 是您的网络适配器 或其他的器件有问题吗？ Do you have any problem with …? there is nothing wrong. power button mouse network adapter or something Referring to a User Manual建议查询用户手册 Michael 如果你想了解网络操作的基本原理， 我建议您阅读我们的用户手册。 那有详细的讲解。 read our User Manuals network operations the fundamentals detailed explanations basic operations using the mouse I would advise you to do… There are … in … Referring to an online FAQ建议查询在线常见问题列表 Michael 请您先阅读我们公司网站上的常见问题解答可以吗？ 网站上有足够多的图片解释整个过程。 请登陆 . FAQs Frequently Asked Questions The whole process visit log on to your email account www dot generalcomputers dot com Try installing the software 光盘 → 光驱 → 安装程序 → 软件 尝试在电脑上安装办公系统软件 Try installing the Office system on your computer CD CD-ROM setup program software Insert …into … Run … Install …on… Oral practice Oral practice Re-read the two telephone dialogues and finish the oral practice in Part C with your partner. Integrate … with … 使与…… 结合 Tutorial 教程 Dictation A Dictation A General Computers Customer Service laptop computer operating system get help local support center That sounds nice this great advice Anytime Check the answer Dictation B Dictation B Can I help you? have some problems Do you mean that I got it access contact tutorials guides Check the answer Summary Receiving the needs 1 Referring to a User Manual 3