组织行为管理学 chap003课件.pptVIP

Individual Differences Understanding Work Behavior Understanding Work Behavior Understanding Work Behavior Abilities A person’s talent to perform a mental or physical task Generally stable over time Emotional Intelligence (EQ) Perception Misperception Stereotyping Understanding Work Behavior Perception and Behavior Systematic Errors or Biases is a tendency to underestimate the importance of external factors and overestimate the importance of internal factors. Attitudes An Attitude is a mental state of readiness learned and organized through experience, exerting a specific influence on a person’s response to people, objects, and situations with which it is related. Components of Attitudes Understanding Attitudes and Behavior Cognitive Dissonance Describes the discrepancy between attitudes and behaviors. An attitude held might suggest behavior different from or even opposed to actual behavior engaged in by the individual. The inconsistency between beliefs and behavior. Solving the discrepancy means changing attitudes or behaviors. Attitudes and Job Satisfaction Factors Associated with Job Satisfaction Pay Work itself Promotion opportunities Supervision Coworkers Working conditions Job security Job Satisfaction and Performance THREE VIEWS Job satisfaction causes job performance Job performance causes job satisfaction The job satisfaction-job performance relationship is moderated by other variables such as rewards Personality Personality refers to a relatively stable set of feelings and behaviors that have been significantly formed by genetic and environmental factors. The Big Five Personality Model(Five factors central to describing personality) Personality and BehaviorSelected Personality Traits Copyright ? 2002 by The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin 3 CHAPTER Individual Differences and Work Behavior IDENTIFY the major individual variables that influence work behavior. DESCRIBE how attributions influence