前台实用英语对话.pptVIP

更改预定 A:Reception.May i help you,sir? 前台，能为您效劳吗？ B:Yes,my name is Li Ming ,and i made a reservation for five nights from August 30th.Id like to change my reservation. 是的，我叫李明，我预订了8月30起5个晚上的客房，我想更改一下预定。 A:No problem.How would you like to change it ? 没问题，您想怎么改？ B:Ill arrive on September 2nd,and stay there for 4 nights. 我想9月2日入住，住4个晚上。 A:Fortunately,we have just 10 standdard rooms available for that day. 很幸运，我们在那天正好有10间标准间可以预定。 B:Thats great,please keep it for me ,thank you! 那太好了，请帮我保留，谢谢！ A:No problem. 没问题。 有预定的入住 A:Good?afternoon?,?sir?.?Welcome?to?our?hotel?.?May?I?help?you?? 下午好，先生。欢迎您来我们酒店，有什么可以帮您的？ B:Yes,i have a reservation. 是的，我有预定。 A:May i have your name please,sir? 您能告诉我您的名字么，先生? B:John Smith, A:Just a moment please.yes,we do have a reservation for you,mr smith.A queen size bed for one night,is that correct? 请稍等。是的，的确有您的预定Smith先生，是个大床房住一天，您看对么？ B:Thats it. A:Can i have your passport please ,mr smith? 您的护照我能用一下么，Smith先生？ B:Of course,here you are. 当然，给您。 A:Thank you sir,i need you signature on this?registration?card please. 谢谢您，先生。我需要您在这登记卡上签个字。 B:Mr Smith,How would you like to make your payment? Smith 先生，您想怎么支付？ A:Here is my credit card. 这是我的信用卡。 B:Okay,I would like to collect RMBXXX as deposit for the rooms and incidental charges. 我们会收取人民币XXX元作为你的房间和杂费押金。 B:Here is your credit card receipt. Please keep it carefully. 这是你的预授权小单，请您妥善保管。 A:Thank you! B:Mr .Smith, this is your room key and this is your room number. your room is located on the 2nd floor. Smith先生，这是您的房卡，上面有您的房间号，您的房间在二楼。 B:I?hope?you?enjoy?yours?stay?with?us. 祝您入住愉快！ walk in A:Good afternoon,madam.can i help you? 下午好，女士，有什么可以帮您么？ B:Good afternoon,I want a single room,please. 下午好，我想要一个单间。 A:Have you made a reservation? 您有预定吗？ B:No,I havent. 我没有。 A:How long do you want to stay? 您想住多长时间？ B:Three days. 三个晚上。 A:Let me check ,ok madam,I?can?offer?you?a?room?on?the?third