晋商银行员工培训问题分析-analysis of employee training in shanxi merchants bank.docx

摘要面对瞬息万变的经济金融形势，面对逆水行舟、不进则退的同业竞争环 境，着力于打造品牌银行、小微银行和市民银行的晋商银行要想在山西转型跨 越发展中提高经营效益，实现持续、稳健发展，人力资源素质提高是关键环节， 提高人力资源素质的重要途径是培训。但目前晋商银行培训工作仍存在着一系 列的问题，尚不能满足晋商银行战略发展的需要，因此需要分析目前存在的问 题，并提出解决对策，以提高人才竞争力，实现企业发展目标。基于此，本研究以晋商银行员工为研究对象，用文献法、面谈沟通法、问 卷法进行数据收集。并围绕员工培训工作设计了调查问卷，自 2012 年 11 月至12 月，对全行范围内的员工进行分层抽样调查，共发放问卷 180 份，收回有效问卷 157 份，并根据问卷的调查结果，采用统计分析的方法总结分析得出晋商 银行目前培训工作存在着培训需求分析欠缺、培训内容针对性差、培训方式单 调、培训效果不明显、培训管理不规范的问题，并分析了产生以上问题的原因。同时结合学习型组织理论、人力资本理论、胜任力素质模型及员工职业生 涯管理，提出了改善晋商银行员工培训的对策和建议：一是转变观念，将培训 与企业发展战略相结合；二是建立员工胜任力素质模型，为培训工作提供指导 和目标，三是运用多种人才培养工具，打通员工职业发展通道，四是建立培训、 考核、激励三级联动机制以真正实现培训效果，五是建立组织健全、权责明晰 的培训管理机制，强化制度管理。【关键词】城市商业银行 人力资源 员工培训 问题研究AbstractIn this rapidly changing economic and financial situation, in the face of the competition with the industry environment, if Jinshang Bank want to be a brand, small-micro Bank and Citizens Bank in order to improve operational efficiency in Shanxi transformation across development, to Sustainable development, increased human resources is a key link in an important way to improve the human resources training.But,there are still a number of problems in the process of Jinshang Bank training works, and still can not meet the needs of the strategic development of the Jinshang Bank. Therefore, we need to analyze the existing problems and propose solutions to the countermeasures to improve the talent competition, and achieve business development goals.Based on this,In this study,the Jinshang Bank staff as the research object ,using Literature method,face-to-face communication, questionnaire to collection data. From November to December,2012, around staff training, stratified sample survey of employees within the scope of the Bank, a total of 180 questionnaires were distributed and 157 valid questionnaires were retrieved, and based on the findings of the questionnaire, the use of statistical analysis methods analyzes Jinshang Bank training work problems:needs of training Analysis is lacked;targeted of training content is poor;ways of traini