外文文献：用MBNQA标准进行质量管理评估.pdfVIP

The Emerald Research Register for this journal is available at The current issue and full text archive of this journal is available at /researchregister /0265-671X.htm Assessing quality management in Quality management in China with MBNQA criteria China R.S.M. Lau Department of Information and Systems Management, Hong Kong University 699 of Science and Technology, Clear Water Bay, Hong Kong, China Xiande Zhao Received April 2003 Department of Decision Sciences and Managerial Economics, Revised August 2003 The Chinese University of Hong Kong, Shatin, Hong Kong, China and Ming Xiao Survey and Statistics Institute, Beijing Broadcasting Institute (BBI), Beijing, China Keywords Baldrige Award, Quality management, China Abstract This study reports a recent survey of the current state of quality management implementation and practices in China with reference to the Malcolm Baldrige National Quality Award (MBNQA) criteria. Comparisons are made between firms in three different stages of the development of a quality system: firms that focus on inspection, statistical quality control, and total quality management. The results support the common wisdom that firms practising total quality management have superior performance in leadership, strategic planning, customer and m