Unit One Handling Calls文秘英语课件教程文件.pptVIP

Secretary English Unit One Handling Calls Unit Goals Words and Expressions Comprehension of the Text Exercises Practical Writing Unit Goals In this unit, you will learn how to : take a telephone message, make an appointment on the phone, deal with different types of telephone calls, behave properly while talking on the phone Words and Expressions etiquette [et?ket] n. 礼仪，礼节 integral [?nt?gr?l] a. 完整的；必须的 switchboard [sw?t?b?:d] n. 电话交换机 display [d?sple?] vt. 显示；陈列 normal [‘n?:ml] a. 正常的；正规的 proper [‘pr?p?(r)] ] a. 适当的，相当的 properly ad. 适当地；恰当地 slang [sl??] n. 俚语 promptly [pr?mptli] ad. 迅速地；立即地 delivery [d?l?v?ri] n. 交付; 传送 brief [bri:f] a. 简洁的；简明的 access [?kses] vt./n. 接近，进入 verify [ver?fa?] vt. 核实；证明 wary [‘we?r?] a. 谨慎的，小心翼翼的 confidential [,k?nf?den?l] a. 秘密的；机密的 identify [a?dent?fa?] vt. 识别，认出 client [kla??nt] n. 顾客 contact [k?nt?kt] n./vt. 接触; 联系 overhear [??v?h??(r)] vt. 偶然听到 negatively [neɡ?t?vli] ad. 消极地，否认地 affect [?fekt] vt. 影响 1. A secretary’s manners in handling phone calls _____. A. don’t matter much in the business world. B. are an important form of public relations. C. are not decided by the boss. D. can decide whether she is responsible for one or more telephones. 2. While answering calls, a secretary should _____. A. speak clearly in a normal tone of voice B. listen carefully to the caller C. use proper language instead of slang; D. all of the above 3. When the telephone rings and your employer is not at his desk _____. A. you can take the message and give it to him later B. you can type out a brief message and handle the matter yourself C. you can urge him to leave the meeting immediately D. you can ask him to stop the company meeting. 4. What information should a secretary write down about a caller? A. his/her name B. his/her phone number C. what the person is calling about D. all of the above 5. When you leave a message, you should take care not to _____. A. provide your name B. provide your company