旅游英语Unit29 Lesson46Repairing Toilet教材课程.pptVIP

Unit29 RepairingEquipment Lesson46 Repairing Toilet Teaching Objectives: .Teaching Objectives(教学目标)： By the end of this lesson, you should be able to（本节课你应该学会） 1.Know how to deal with complaint about toilet.（知道如何处理抽水马桶问题） 2.Grasp the new words, expressions and sentence pattern in the dialogue. （记住对话中新单词、短语和句型） Lesson Plan Warm up Case study Hotel vocabulary Listening Situational conversation Practice Summary Homework Warm up 在客人入住宾馆时，可能会遇到房间设施损坏并向服务员反映，在处理此类投诉时需按照规定程序进行。服务员在处理此类问题时必须用“心”服务，拿出自己的真诚，体现自己的专业，让顾客住得放心、住得舒心。 New words receptionist toilet remote control hairdrier tap Question discussion If a guest telephones to complain about the toilet in his room, what is the best way to deal with this complaint and what steps should you take? Pre-listening questions: 1. What’s Mr. Smith room number? 2.Why does Mr. Smith call the Housekeeping Department ? Listening Speaking （G : Guest R: Housekeeping Receptionist ） R：House keeping. Can I help you？ G：Yes, there seems to be something wrong with the toilet. R：I’m sorry to hear that. Whats your room number, please？ G：1287. R：Room 1287, Mr. Smith, is that right? Don’t worry. Well send someone to repair it immediately. (Five minutes late, there’s a knock on the door.) R：May I come in？ G：Come in. R：Whats the trouble？ G：The toilet isn’t working well. R：Let me see. Oh, its clogged…Its all right now. You may try it. G：Yes, its working now. Thank you. R：Youre welcome. Anything else？ G：The water tap drips all night long. I can hardly sleep. R：Im very sorry, sir. Some part needs to be replaced. I will be back soon. 1.Match the expressions and their Chinese meanings. complain about 整晚滴水 repair it immediately 需要替换 be clogged 投诉，埋怨 drip all night long 立刻维修 need to be replaced. 被堵塞 2. Complete the useful sentences 1)There seems to be something _______ with the toilet. 我房间里的抽水马桶好像出了点毛病。 2) I’m_____ to hear that. _____