旅游英语Unit32 Lesson53Complaining about the Fish知识讲稿.pptxVIP

Unit32 Handling about the FoodLesson53 Complaining about the FishLesson53Complaining about the fishTeaching Objectives:.Teaching Objectives(教学目标)：By the end of this lesson, you should be able to（本节课你应该学会）1. Know about some sports events and try to take part in sports.（了解运动项目并多锻炼。）2.Grasp the new words and expressions about sports events in the dialogue.（记住对话中运动项目的重要单词、短语）Lesson PlanWarm upCase studyHotel vocabulary ListeningSituational conversationPracticeSummaryHomeworkWarm up在餐厅点菜时，很多时候由于后厨与前厅之间的协调不够充分，造成上菜慢、上错菜，有的时候由于菜不够新鲜等原因引起客人不满。像鲜鱼放久了就会有异味，前台服务员要学会处理各类客人的要求，只有这样才能够使酒店财源广进、宾朋八方。Case Study—Dialogue1Question discussionWhich kind of steak is better for children? Give your reasons.Pre-listening questions: 1. What’s the problem of the fish?2. How much is the fruit salad? Listening Speaking（M:Manager G: Mr. Green）M: Good evening, Mr. Green. You asked to see me?G: Yes, I’m not happy.M: What’s the problem?G: It’s my fish. The waiter recommended the fish to me, but it is not fresh.M: I’m extremely sorry, madam. This is quite unusual. We have fresh fish every day. I’ll look into the matter at once.G: When I complained to your waiter, he didn’t seem to take any notice of me at all. M: I’m sure there must be a misunderstanding. Maybe he didn’t understand you correctly. I do apologize for it. I’ll have the fish changed immediately.G: But how long will it be?M: About 10 minutes.G: Fine.M: As a remedy, the fruit salad would be on the house.G: Thank you.M: Sorry to have caused you so much trouble. I promise you it will never happen again.1.Match the expressions and their Chinese meanings.take notice of由店家负担费用，免费recommend … to sb.调查这件事情look into the matter作为补偿（救）apologize for向某人推荐… on the house注意as a remedy因…道歉2. Complete the useful sentences1) The waiter recommended the fish ______me, but it is not ______.服务员向我推荐鱼，但鱼不新鲜。2) We have fresh fish every day. I’ll _________ the matter at once. 每天我们鱼都是新鲜的，我会立刻调查这件事。3) When I complained ______your waiter, he didn’t seem to ______a