旅游英语Unit31 Lesson51Complaint about Next-door Noise知识讲稿.pptVIP

Unit31 Handling a Complaint about Noise Lesson51 Complaint about Next-door Noise Lesson51Complaint about Next-door Noise Teaching Objectives: By the end of this lesson, you should be able to（本节课你应该学会） 1.Know how to make complaint on next-door noise. （知道如何对隔壁客人噪音问题进行投诉） 2.Grasp the new words, expressions and sentence pattern in the dialogue.（记住对话中新单词、短语和句型） Lesson Plan Warm up Case study Hotel vocabulary Listening Situational conversation Practice Summary Homework Warm up 在与服务员关于噪音问题的沟通中，要讲清楚是谁带来噪音，噪音对自己的影响。要避免因对隔壁客人的噪音投诉而引起正面冲突，并学会用英语进行交流。 Case Study—Dialogue1 Question discussion If a tourist is worried about the noise made by next-door guest, how can we deal with it? Pre-listening questions: 1. Why does David Smith call the Room Service? 2. Who is talking to the next-door guest about the noise? Listening Speaking （S : David Smith R: Receptionist G: Next-door Guest ） S: Room Service Department, can I help you? S: Sorry, the next-door guest is very noisy. R: We are sorry, a staff member will go to check it immediately. S: Sorry to cause you trouble.  (The hotel staff is talking to the next-door guest) R: I’m sorry, some guests are complaining that it is too noisy over here. Can you keep the TV volume down? G: Sure, no problem. R: Sorry, would you please close the door? G: Sure, no problem. Listening Speaking next-door guest 给某人带来麻烦 go to check 调低电视机音量 cause sb. trouble 关门 keep the TV volume down 去核实 close the door 隔壁客人 1.Match the expressions and their Chinese meanings. 2. Complete the useful sentences 1) Sorry, the next-door guest is very _______.很抱歉，隔壁客人太吵了。 2)Some guests_______ complaining that it is_______ noisy over here.有客人说这儿太吵了。 noisy air too 3) Can you ______ the TV volume ______?请把电视机音量调小点，好吗？ 4) Sorry, would you please _______ the door?抱歉，请关上门好吗？ close keep