2013年福建省高职院校技能大赛导游服务(英语组)综合知识题.doc

2013年福建省高职院校技能大赛导游服务（英语组）综合知识题 Multiple Choice Questions Directions: Choose the best answers from A, B, C or D for the following questions or incomplete statements. There is only ONE correct answer for each of them. 1.What idea is NOT included in the Five Principles of Peaceful Coexistence? [C] A. Mutual non-aggression B. Equality and mutual benefit C. Mutual trust D. Peaceful coexistence 2.Chinese tourists are not allowed to get involved in dangerous activities, such as pornography, taking drugs, and ____. [B] A. smoking B. gambling C. taking commissions D. visiting friends 3. The basis for a successful resolution of the Taiwan issue will be “one country, two systems” and _____. [B] A. Reform and opening up B. Peaceful reunification C. One China D. Long-term coexistence 4. Whether the tour guide is strict in disciplines of foreign affairs or not is a test of the guide’s ____, self-respect, national dignity and integrity. [A] A. patriotism B. property C. social status D. Leadership 5. When an American tourist has lost his passport and there is no way to get it back, the tour guide should report to____first to gain a document to confirm the loss. [D] A. the local government B. the local public security bureau C. the America Embassy D. the tour guide’s travel agency 6. The professionalism of a tour guide does NOT include____. [C] A. appearance and manners B. language competence C. rank D. attitude toward work 7. To handle complaints successfully, a tour guide should do anything but____. [B] A. listen carefully B. avoid eye-contact/communication C. use sympathy D. show sincerity 8. What should NOT be omitted in a tour guide’s welcome speech? [A] A. The guide’s self introduction B. The entertainment planned for the guests C. The history of the host country D. Information about the airport 9. A tour guide should be able to express his or her ideas in