全面质量管理——tqm(二)（Total quality management -- TQM (two)）.docVIP

全面质量管理——tqm(二)（Total quality management -- TQM (two)） Total quality management -- TQM (two) 4. characteristics of total quality management TQM has many characteristics, we will mainly analyze the salient features of TQM: Broaden management span and promote vertical communication of organization; Reduce division of labor and promote cross functional team cooperation; We should implement the policy of combining prevention with inspection and prevention as the main principle, emphasizing the measurement and auditing of enterprise activities; Delegating rights and responsibilities to the maximum extent to ensure quick and sustained responses to changes in customer needs; Optimize the use of resources, reduce the production cost of each link; Pursue quality benefit, implement famous brand strategy, gain long-term competitive advantage; Focus shifted from technical means to organizational management, emphasizing the importance of responsibility; Continue to train employees, create a culture of continuous improvement, shaping the continuous learning, improvement and improvement of the cultural atmosphere. 5. total quality management and ISO9000 comparison (1) the similarity between ISO9000 and TQM. First of all, the management theory and statistical theory are consistent. Both of them believe that product quality is formed in the whole process of the product, and the quality system is required to run through the whole process of quality formation. In the implementation method, both of them use the PDCA quality loop operation mode. Secondly, both of them require systematic management of quality, and emphasize the management of quality by "one leader". Again, the ultimate goal of the two is consistent, both in order to improve product quality, meet customer needs, all stressed that any process can be continuously improved and constantly improved. (2) the difference between ISO9000 and TQM. First, the goals are inconsistent. The goal of TQM quality planning management activit