电信客户服务质量管理的几个关键因素（Several key factors of telecom customer service quality management）.docVIP

电信客户服务质量管理的几个关键因素（Several key factors of telecom customer service quality management） Several key factors of telecom customer service quality management Several key factors of telecom customer service quality management 2008-12-20 15:15:57 Several key factors of telecom customer service quality management, 2004 is the third year of Chinas accession to the WTO. Before that, Chinas telecom operators have basically gone through the reform process from splitting integration to listing. With the gradual realization of this great change, Chinas telecom industry has entered the international market competition. After Chinas accession to the WTO, the opening schedule of several major industries is not difficult to find, and the real connection with the world is likely to be within the next two to three years. It is possible that the telecommunications industry has been phasing out the restrictions on foreign investment in pagers, mobile phones, and domestic fixed line telephone services for fifth years after its accession into the wto. Therefore, the market competition of Chinas telecom industry will be more intense in the future. Managers from all walks of life seem to have realized that price competition is unlikely to be a strategic tool for the steady and sustainable development of enterprises through fierce market competition. More and more people are gradually putting forward and discussing the development strategy of taking the customer as the center and taking the high quality service as the core competitive power of the enterprise. Therefore, the quality of service management will become the key to improve the core competitiveness of enterprises in Chinas telecommunications industry. The establishment and improvement of telecom service quality management system will directly affect the final demand and structure of the customer service soft and hard system of telecom operators. First, the basic concept of service quality Quality is the best guarantee to maintain cu