新汉唐国际大酒店前厅部各岗位操作程序.docx

新汉唐国际大酒店前厅部各岗位操作程序F.O DEPARTMENT STANDARD OPERATIONPROCEDURE 第一节前厅部各岗位每日工作内容 F.O Department Check List1.1 前厅部经理F.O ManagerCheck List1.2 大堂副理 Assistant Manager1.3 前台接待经理Reception Manager 1.4 总机/商务中心督导Operator/B/C Captain1.5 首席礼宾司Chief Concierge 1.6 预定员Preservationist1.7 前台接待 Receptionist 1.8 礼宾员 Concierge 1.9 商场员工 Seller1.10 总机话务员 Operator1.11 商务中心文员B/C Clerk第二节前台程序与标准F.O Standard Operation Procedure2.1 受理电话预订Room Reservation by Calling 2.2 传真、信函订房 Room Reservation byFax、Letter2.3 来店预订操作 Room Reservation on the Spot2.4 变更预订的处理Booking Amendment 2.5 散客入住程序FIT Check-in 2.6 散客离店程