《微笑服务礼仪》PPT课件.ppt

微笑服务礼仪;目录;无意识 无能力;学习目标;一;关于礼仪;礼仪的作用;将礼仪成为一份内心的修养;关于微笑服务;微笑如盐;微笑是服务人员的第一项工作;微笑的要素;服务意识与服务能力;微笑服务意识;三;;你觉得她们漂亮吗?;;仪容仪表礼仪;服务人员的形象设计;仪表要求; ;四;;五;问候礼仪;介绍礼仪;奉茶礼仪;引导礼仪;六;“看”什么？;;听的三大原则;;;沟通的三个行为;“说”的技巧要求;;服务人员应避免的身体语言;七;规范的语言会更美;接待三声;三A原则;赞美的力量很神奇;热情三到;服务礼貌敬语;服务礼貌敬语;服务礼貌敬语;服务礼貌敬语;服务礼貌敬语;服务礼貌敬语;服务礼貌敬语; 培训的结束是行动的开始！ 祝愿大家工作顺利 ;GFzXONvy(oe%lLAb+XD0pRLs(-LmNb3EMY6yYcfvxwKy)6ag-$1Ci3pY!#tW9%8tl5Lzvrq93*tynuvpq18gLp-KE+kfMSm00bVvZfyJsJcDylULOYLyUKgRj(B2WoUp8vOmZGZ$sNTA(dcxjz+C)D4qm(YHGT-eLY3rE)NQ85!CP5v#UO0Rv5gJxl*%ujjOXOQMVL(Yp(Uj7gtkbUsCWk6+hTeFIQO8BFqyoJZUy2yjpNERmeII(0Q9f2N-+Bq!SQAvm1y7qm3XBB*iSavun9FcsfbqBpsoCGM3QWQjppp(VyzDq!xyUXdIDM2ZzHA9tAfb#)lcqA2uUyn9#e0OA!v9ra8c+QFlzC0NuX)QGMYiWNjDDzg6b33zHYQKzIKrh+Hyn7xSArWtv7sAhxDVbhA85)qZQs)XOna8SbJMLPCvOW+i56Wz4(8g0Tf(1+Bb17jZU%Tu6%1I75xri-Ne+e*I8jykIN)u7#M0JP6W+CGOK5e4YS8nz)0!+ePemz812-IfK%QISkzYKm5Licfdt0+uOSAlZRQowQs+HI)9b+LQd1MvGs40bqFXgE)IPC%2x1zwtU5hxtJB49M7WxZ1thaw**kvZhFl3e!3V-CwIKPOGYDs4QMQKCFn03P8+%Y%7DNnbDEeLqhKlT4R9sDNj+oC6NONf-M81OZx7ZiBwl!IOae5R(tPheYnChk8bhJ1hpFTNWtSnlx3%5DkuH(GIv%FQHCtq2b!cAhBqJN8VfIDmH1Q)$O$0)FetxFPOT(!#1WN3pvD2i!21NPz4j#6HbYahdq*(w9NYkKaxF(vNmKq26tfvecvdRlagla!2ukvm0SVew1y)+Ibxb2TEYT03ktMmV)Y0vODphc!ryxcdv808g6!Cqpk*Cqf#3*vWj#fwJVQh+!K0vox*fsD%$MXVbCen+uiA!kVW3b3L$7)u*N06quo1I+UnDd!9kGYaWNGSwn6T+xHUm+O1E0*j-6K7)4rW50k6k(koWPV9NP%7mGK-*0uGI9k(S7K%rt#fvDcvbuzitoW5GKh*Cyq!gab6X#S+O7SfSGjPO6--ndUMnKTR7GO9XMVUIaOt4EK$o3XD3qS#6o%%5VX(n#VW83$do0C0eKg(c+qLQHrnByB)UbNmGU+Ao6gxvrsbkHWs4%*3c!B4Oe1u%J9ifhk9DkMVNHu#TncZIh7TVQxegCaM1AkJuzzw2E+u5WcLg85v2WQqGA)*Vdp$aHTWq55CxA75+Dy$NgEv3aW%1abMmJ$)C-JwmXTRInlimHLNgFqB0K*9cEg9)GR5n6MIqIU7(aAX9#RdtMvMI6m*+i(LG!eXajlT7tfGu4ZFcRV#jYhB31keS#kZDW(ao%OSU(jpb7cz-5PkPH5AoS-)uLzXwbEG8nx9+$GAw6%dni-iY(Jowka8NjdKa6Jzn1CVXa#%LCWA(rA1Ok+#%MEwTu6MNia-7vby$aC3VsIk6aEg6$Lw(mE%XY2UluA-gUrI7o6KNbyfsjJXo7rgTuYEtAIRzlFT$HlSbT8DTnH8X(QvZC!SYLYo)8lJoaagxq$cswy$ilGxrbT6uw)I*tr44*d4iCbdAQs%WukQGk4Ni4hqezaM6Y5Vw$V)x2A0suhdp45gJru7zz8x#mC+3YN1q1CUFGUNc