护理管理学第章（Eighth chapters of nursing management）.docVIP

护理管理学第8章（Eighth chapters of nursing management） The eighth chapter: communication and conflict First, communication (a) communication content: two-way transmission, information message There is an exchange of calls.; the need to be understood; understand the information to make appropriate behavioral responses. (two) the meaning of communication: the essence and core of management is communication. If the service of the hospital is communicated, the purpose and objective of the hospital can be transformed into the code of conduct of the staff, so as to achieve the goal of achieving the organiz