基于用户体验的移动图书馆服务模型分析-analysis of mobile library service model based on user experience.docxVIP

重庆大学硕士学位 重庆大学硕士学位论文 英文摘要 PAGE PAGE VI ABSTRACT As the largest social reading bearing mechanism and entity of dissemination cultural knowledge, library become the ideal place for people to read and learn for its rich collection resources and constantly practice of personalized service. However with the rapid development of computer technology and mobile technology, peoples reading style also have a revolutionary change, gradually from the traditional paper quality resource moved to multimedia, internet and mobile reading. Mobile library is the extension of library service, and gradually become an important part of library service. This paper selected 39 985 University libraries and 31 Provincial public libraries as research objects, through the network investigation and actual terminal access, mainly from the opening time, main service functions, service mode, promotion methods and multiple aspects to objective evaluation. According to different mobile library system developers, we choose National Library, Jiang Xi mobile library, Zhe Jiang mobile library as the user experience objects and evaluated by using subjective methods according to user experience effects. Research found that the current mobile library popularity rate is not high, only half libraries opened mobile service. Readers awareness and utilization rate of mobile library is very low. Current mobile library service functions homogeneity serious, lack of diversity services, mainly concentrated in the Library query, Renew/Recall, Library notification service and such basic services, the library of mobile reading has not yet spread. Provided the resource is very limited, even those whom have opened the mobile reading service. Questionnaire survey found that users reading experience effect is poorer, reading software and reading interface are not friendly. Mobile library OPAC searching effect is not ideal, more than 40% of users does not find the resources they need, e-books, online reading and database