饭店情景英语 (修订版).docVIP

饭店情景英语 (修订版) 基本资料 饭店情景英语 (修订版) 作者： 郭兆康主编 出版社： 出版年： 2000年04月第2版 页数： 定价： 22 装帧： ISAN： 内容简介 本书是根据涉外餐旅业实际需要编写的英语岗位培训教材,分别介绍了宾馆的前厅、客房、餐厅、商场和管理部门的常用口语。 书??目： 举报失效目录 超星 PART THE FRONT OFFICE 前厅 INTRODUCTION(导言) The Manager s Remarks(经理的话) UNIT 1 Room Reservations(预订客房) 1-1 A Long Distance Call Reservation(长... 1-2 A Group Reservation(团体预订) 1-3 A Face-to -Face Reservation(门市预订... Structure Study:will be+doing sth.(将来... Function Study:Connecting Telephone Cal... Exercises(练习) UNIT 2 At the Reception Desk(接待处) 2-1 Registration(登记住宿) 2-2 Receiving a Walk-in Guest(接待过路客... 2-3 Extending the Stay(续住) Structure Study:to be going to do sth.(... Function Study:Greetings and Getting Ac... Exercises(练习) UNIT 3 The Bellman(应接服务员) 3-1 Introducing Hotel Services(介绍饭店... 3-2 About Slow Delivery of Baggage(抱怨... 3-3 Ticket-Booking Service(订票) Structure Study:Let me... Please don t.... How...! What a ....!(感叹句) Function Study:Offering Help(提供帮助) Exercises(练习) UNIT 4 At the Information Desk(问讯处) 4-1 Mail Service(邮寄服务) 4-2 Introducing Some Scenic Spots(介绍景... 4-3 Showing the Way(指明方向) Structure Study:Have you...yet?(现在完成... Function Study:Showing Directions(指明方... Exercises(练习) UNIT 5 The Cashier(出纳员) 5-1 Foreign Currency Exchange(兑换外币)... 5-2 Checking Out(结账) 5-3 Mis-calculation(算账出错) Structure Study:We hope that...(宾语从句... Function Study:Bidding Farewell(道别) Exercises(练习) UNIT 6 Settling Guests Complaints(处理... 6-1 Changing a Room(换房) 6-2 At the Lost and Found Desk(失物招领... 6-3 Charging More(加收房费) Structure Study:He said(that)he... He told me(that)he...(间接引语) Function Study:Answering Complaints(答复... Exercises(练习) UNIT 7 The Business Center and the Gene... 7-1 Introducing the Services of the Bus... 7-2 About the Fax Service(关于传真服务)... 7-3 Dealing with the Telephone Problem(... Structure Study:Usage of Tenses(时态用法... Function Study:Expressing“Declining”(... Exercises(练习) CONSOLIDATION(复习) PART THE HOUSEKEEPING DEPARTMENT 房务... INTRODUCTION(导言) The Manager s Remarks(经理的话) UNIT 1 Guidin