【PPT】-《酒店餐饮服务英语培训教程》(36页)-餐饮.ppt

Food and BeverageService 欢迎和问候语 Good morning (afternoon, evening), sir ( madam ) How do you do? How do you do? Glad / Nice to meet you. How are you? Fine, thanks. And you? Welcome to our hotel (restaurant). Wish you a most pleasant stay in our hotel. I hope you will enjoy your stay with us. I hope you are enjoying your stay with us. I hope you have enjoyed your stay with us. Have a good time! 电话用语 Restaurant. Can I help you? Sorry, I’ve dialed the wrong number. May I speak to your General Manager? ----- Speaking. Sorry. He is not in at the moment. Would you like to leave a message? I beg your pardon? / Pardon? 祝贺语： Congratulations! Merry Christmas! Have a nice holiday! Wish you every success! 答谢和应答语： Thank you for your help (advice, information) It’s very kind of you. You are welcome. Not at all. Don’t mention it. It’s my pleasure. With pleasure. My pleasure. I am always at your service. Thank you for staying in our hotel. 道歉语 I am sorry. Excuse me. I’m sorry. It’s my fault. Sorry to have kept you waiting. Sorry to interrupt you. I’m sorry about this. I apologize for this. That’s all right. Let’s forget it. It doesn’t matter. 征询语： Can I help you? What can I do for you? Is there anything I can do for you? Just a moment, please. May I use your phone? 指路用语： It’s opposite our hotel. It’s on the second (third) floor. Excuse me. Where is the washroom (restroom, elevator)? This way, please! Turn left/right. It’s in the lobby near the main entrance. It’s at the end of the corridor. 提醒用语： Mind / Watch your step. Please be careful. Please don’t leave anything behind. Don’t worry. Take it easy. Please don’t smoke here. 告别语: See you later. Good night. See you tomorrow. Goodbye and thank you for coming. Goodbye and hope to see you again. Have a nice trip. Have a nice trip home. 一 餐厅用具 餐桌 The Table 桌布 Tablecloth (cloth) lay the cloth for dinner lay the cloth for four 餐具 cover