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物业管理分公司
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目录
1.0物业服务人员处理突发事件的原则和方法···················································· 3
1.1突发应急预案处理范围····················································································· 3
1.2突发事件处理原则······························································································· 3
2.0通传、通报制度············································································································· 4
2.1安全生产管理要求·································································································4
2.2突发事故等级划分、通传通报流程及要求············································4
3.0物业管理分公司应急预案架构··············································································· 7
3.1建立危机管理预警系统····················································································· 7
3.2架构说明及应急措施装备················································································ 9
4.0工作程序······························································································································· 10
4.1火灾事故紧急处理预案······················································································ 10
4.2盗窃治安案件处理预案······················································································ 15
4.3防台、防雨汛应急预案······················································································ 18
4.4突发性水浸事故处理··························································································· 19
4.5电力故障应急预案································································································ 21
4.6爆水管、停水应急预案····················································································· 23
1.0 物业服务人员处理突发事件的原则和方法
1.1 突发应急预案处理范围
突发事件是指发生火灾、台风、暴雨、治安、停水、停电等特有的突发性不可抗拒的偶然性事件。
1.2 突发事件处理原则
物业管理人员处理问题应遵循依法办事的原则，执行物业服务公司各项规章，不徇私，以理服人，及时处理各种问题。
（1）遇有特殊情况和重大问题时，要沉着冷静，胆大心细，机智灵活，高度警惕，正确分析和判断情况，根据问题性质按应急方案处置。
（2）坚持以人为本，最大限度地保护人民群众的生命和财产安全。
（3）应急工作坚持预防为主、快速反应的原则。
（4）应急工作坚持政府统一领导、统一指挥，分部门负责，各有关部门密切配合、分工协作，资源整合、信
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