Being Results Driven in the FHWA作为的的结果在FHWA驱动.pptVIP

Being Results Driven in the FHWA John Baxter, Director Bill Jones Office of Safety Design Colorado Division Administrator Jeff Paniati Associate Administrator for Operations Today We’ll Discuss… Identifying the Issue Building Support for Success Defining a Goal Creating a Plan Achieving Accountability Sustaining Improvement Identifying the Issue… What is an “issue”? How are issues raised? Bottoms up versus top down National versus local project versus program Examples of issues: Project-level System-wide need Program driven Building Support for Success… Defining the issue Why should I care? Engaging the key players What’s in it for me? Understanding the “p” word Being a champion Defining the Goal… Is it realistic, achievable? Do people relate to it? Why aren’t all of our goals numbers? Achieving Accountability… Why are we reluctant to be accountable? How can we ensure accountability as leaders? Sustaining Improvement… Plan development and followup Continually validate what “improvement” means Institutionalizing change * * Being Results Driven… Accountability Continuous Improvement Customer Service Decisiveness Entrepreneurship Problem Solving Technical Credibility Strategic Planning Creating a Plan… Thinking strategically Value of a “roadmap” Measuring progress Celebrating success Keys to Achieving Results Be a leader. Think strategically. Measure performance. Keep learning. An “issue” is a measure of dissatisfaction to one or more individuals. With contentment there is no desire to change, to improve upon the present. What is an issue to one may or may not be an issue to others. Our “issues” reflect our values, desires, needs. Is “safety” an issue within FHWA? With the public? Issues are raised a number of ways. They originate from some quantitative or qualitative view of the world. In FHWA, issues originate from users (customers) of our serv