Best Practice Workshop People Results最佳实践的的结果车间的人.pptVIP

Best Practice Worshop - 7th September 06 Best Practice Workshop People Results – Learning from Self Assessment Good Practice Comparator DLtrust - a comparison Self Assessment - Staff Survey Results Challenge Learning Best Practice Comparator TNT – Our Way of Life  Results the Key driver Results are pursued through people People use one approach - OWL TNT – OWL Achieved By Deployment of EFQM and Self-assessment across all walks of life Down Lisburn Trust- A Similar Picture? Strong corporate identity Quality organisation Well organised – competitive teams focussed: Financial performance Performance Targets Staff performance Delivery of Quality Health and Social Care A Closer Comparison with TNT What we discovered EFQM one network Downturn in staff perceptions Volumes of Information Status of HRM targets Uncertainty in range of services delivered No framework for management practice Staff Survey Results (1) Staff Survey Results (2) Staff Survey Results (3) Staff Survey Results (4) Staff Survey Results (5) Staff Survey Results Responding to the Staff Survey Excuses – developed by me! Information Figures skewed Period of Transition Silent majority Northern Ireland people Staff cannot be released to attend training Staff Survey A HARSH but FAIR ASSESSMENT Organisational direction is sound Organisational practice is disjointed and creates negativity Reality check for HR Management Self Assessing HRM Practice DLtrust – One Culture Meeting the Challenge -Improving People Results Gaps in HR management practice Change perception and attitude Set targets Consider trends Compare with the best in class Extend partnerships to include people Meeting the Challenge -Improving HRM Performance Management Framework Management information People Management Systems Staff Survey Summary - Learning Points Transfer GOOD PRACTICE Understand your business Reflect on feedback Perception is influenced by practice People management is the key RADAR - BEST PRACTICE Questions