癌症问题引起关注.DOC

Unit 4 Talking about the Travel Plan Making Itinerary Section1：Learning Objectives In this unit, students will learn how to: Make an itinerary of tour; Deal with the tourism emergency; Calm down tourists when meeting problems. Section 2：Pre-class activities Here are some reading mazes offering situations where customers decide to complain because of bad service or poor quality. TRAVEL AGENCY COMPLAINT by Jordi and Montse You are the owner of a small travel agency and you receive a complaint about a holiday you booked for a client. The problem is that the number of stars of the hotel does not correspond. You promised the customers a four star hotel and when they arrived, they discovered the hotel only had 3 stars. You... ...accept the complaint ...disagree with the customers version ...listen to the customer but dont worry about it Try to imitate this situation and make conversation. Section 3：In-class Learning Part A Dialogue About Itinerary A: Good morning. B: Good morning. I was told that you had prepared the itinerary for our group. Could you tell me something about that? A: My pleasure. Here is the copy of the itinerary for your group. Please read it carefully and see if there is a need for any changes. B: Today we are going to visit Yu Garden. That’s marvelous. I’m sure everyone in the group will be excited to learn more about the visit. A: A visit to a community centre in Shanghai has also been arranged at your request. I think you will be meeting many residents there, and you will have a very good chance to communicate with them. B: That’s good. My friend once said to me that if you wanted to know more about the local people in Shanghai, the community centre was the very place for you to visit. A: Your fax also requests going to Pudong, the newly developing area in Shanghai. That will be done tomorrow afternoon. B: That’s great！I had learned a lot about Pudong when I was at home. It is said that Pudong has changed completely. It has been built into