第一章managersandmanagement.pptVIP

管理学（Management,8th） 作者：（美）斯蒂芬.P.罗宾斯/玛丽.库尔特 姓名：廖纪英 联系电话Email:ljydyq4803@163.com Chapter 1 INTRODUCTION TO MANAGEMENT AND ORGANIZATIONS 管理和组织导论 Learning outline(学习要点) 1.who are managers? Explain how managers differ from nonmanagerial employees. Discuss how to classify managers in organizations. 2. what is management? Define management Explain why eefficiency （效率）and effectiveness（效果）are important to management. 3. What do managers do? Describe the basic management functions （管理职能）. Explain Mintzberg’s managerial roles（角色). Describe Katz’s three essential skills（技能） and how the importance of these three skills changes depending on managers’ jobs. Learning outline(学习要点) 4.What is an organization? Describe the characteristics of an organization. Explain how the concept of an organization is changing. 5.Why study Management? Explain the university of studying management. Discuss why an understanding of management is important even if you don’t plan to be a manager. Describe the rewards and challenges of being a manager. Ⅰ. Who Are Managers 1.1.Manager（管理者） (1)定义： is someone who works with and through other people by coordinating their work activities in order to accomplish organizational goals。 1.与他人一起工作；2.协调；3.实现组织目标。 (2)How to distinguish managers and non-managerial employees? Changing nature of organizations and work has blurred the clear lines of distinction between managers and non-managerial employees。 管理者与非管理者的界限，不再象传统的界限那么清晰了。 1.2.Managerial Titles（管理头衔） First-line managers - manage the work of non-managerial individuals who are directly involved with the production or creation of the organization’s products；一线管理者。 Middle managers – are all managers between the first-line level and the top level of the organization manage the first-line managers； 中层管理者。 Top managers – are responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization；高层管理者，简称高管。 Organizational L