II Concepts, HRM Orientation and Environment - 人员测评理论与方法.pptVIP

第三章 测评指标体系的建构 III The Construction of Index System 案例 逻辑思维能力测评指标 一、测评标志的形式 1，评语短句式：如“语言表达能力”指标下的要素“用词准确性”的测评标志： 没有用词不当的情形 偶尔用词不当的情形 多次出现用词不当的情形 设问提示式 3、方向指示式： 二、测评标度的形式 点标式标度示例 连续区间式标度示例 定义式标度 图表式标度 二、指标设计的原则 1，与测评对象同质原则： 2，可测性原则： 如：“工作经验”本身难以测评，但把它表征为“工作实际年限”时，就能直接测评。另如用茶缸测灯泡的体积，得注意方法。 为什么会出现这种指标要求的差异 Handling Questions/Concerns About Diversity Inquire “What makes you say that?” Show empathy “It is frustrating when you can’t understand someone” Educate Debunk myths, provide facts, explain State your needs or expectations “Let’s develop an approach we can both live with” Don’t polarize people or groups “What might be other reasons for this behavior?” Generations of Workers in the U.S. Workforce The Swing Generation Born roughly 1910-1929 Struggled through the Great Depression Fought the good war (World War II) Rebuilt the American economy Most have now retired The Silent Generation Born 1930-1945 Born in the middle of the Great Depression Demographically smaller Many went to the best colleges, rose rapidly Many became good Organization Men Many now hold positions of power The Baby-Boom Generation Born 1946-1964 Currently 78 million people 55% of workforce Downsizing has shocked many Represent a huge base of knowledge Generation X Born 1965-1980 Also known as “baby busters” Approx. 50 million Americans, third of workforce Grown up in times of rapid change Demand interesting work assignments Thrive on open-ended projects that require sophisticated problem solving Generation Y Born after 1980 More than 80 million members Grew up among sophisticated technologies Grew up with e-mail, not U.S. mail Multi-tasking is easy for them Will have a huge impact on future products, marketing, and management practices 四、 指标设计的方法与技术 一、要素拟定 测评要素的拟定是整个指标体系内容设计的基础，标志选择与标度划分都是在此基础上进行的。 1，工作分析法：观察法、工作者自我记录法、主管人员分析法、访谈法、关键事件法、问卷法。 2，榜样分析法：榜样要典型，榜样中的关键特征与特征中的关键要素。如： 2008年，美国企业管理协会用了35年时间，调查了4000名经理，从中选出1812名