机场服务产品.pptVIP

Airport Service Products 2016.9 BJSDC 1. Family Care Service2. Check-in Service for International Return Flight3. Coatroom Service4. Baggage Wrapping Service for First Class Passenger5. KAL Premium Care Service6. KAL Premium Arrival Shower Service7. Inter-Airline Through Check-In Service(IATCI) 第一节： Family Care Service 1.可以提供 Family Care Service的机场： 1) Korea: ICN 2) America: All airports except GUM and GRU 3) Europe: CDG, LHR, FRA, FCO, PRG, SVO, ZRH 4) Oceania: AKL, SYD, BNE, MEL 2.三种 Passenger Service Code W: An adult passenger with two or more infants/ children aged less than 7 years. 2) O: Senior passenger aged 70 years or more without guardians. 3) T: Passenger with a language problem who transfers to an OAL flight on the same date. 3. Major Services（主要服务内容） 1) DEP: Provide guidance on the entire procedure from check-in to boarding Assist passenger with CIQ, check travel documents and prepare them when necessary 2) ARR: Provide guidance on immigration procedures on arrival and assist passengers in claiming checked baggage (Baggage delivery service is not included) 3) MTG: Escort passengers to arrival lounge at the airport for meeting 4) TRP: Provide guidance on boarding location for ground transportation after arrival 5) CON: Escort passengers to check-in counter (or boarding gate) for connecting flights 4. CM系统上查询： FMLY SVC request (CM Flight Tab) 5. Special Needs Tag 5.Special Needs Tag * FMLY Care, UM, PRM Service Passenger 第二节： Return Check-in Service 1. Serviced routes （可提供该服务的路线） 1) From ICN to NRT and KIX and PEK, PVG and SHE 2) From GMP to HND and KIX 3) From PUS to NRT and KIX 4) From CJU to NRT and KIX ※ Available for return flights to ICN, GMP, PUS, and CJU 2.Serviced passenger （服务对象） 1) Round-trip travels scheduled within D-48 hours after departure 2) First or Prestige Class passengers with co