TL9000通讯质量管理的体系.docVIP

TL9000通讯质量管理体系--要求 Section 4 Quality management system第四章 质量管理体系4.1 General requirements一般要求4.2 Documentation requirements文件要求4.2.1 General总则4.2.2 Quality manual质量手册4.2.3 Control of documents文件控制4.2.3.C.1 Control of Customer-Supplied Documents and Data – The organization shall establish and maintain a documented procedure(s) to control all customer-supplied documents and data (e.g., network architecture, topology, capacity, installation termination assignments, and database) if these documents and data influence the design, verification, validation, inspection and testing, or servicing the product.客户提供文件及数据控制－ 组织将建立并且维护文件化程序以控制所有客户提供的文件和数据（例如，网络体系结构，布局，容量，安装结束任务及数据库）如果这些文件和数据影响设计，验证，确认，检查及测试，或服务于产品。4.2.4 Control of records记录控制Section 5 Management responsibility第五章－管理职责5.1 Management commitment管理承诺5.2 Customer focus????以顾客为关注焦点5.2.C.1 Customer Relationship Development – Top management shall demonstrate active involvementin establishing and maintaining mutually-beneficial relationships between the organization and itscustomers. [4]发展顾客关系－最高管理者应积极参与建立并维护组织与顾客之间的相互受益的关系。5.2.C.2 Customer Communication Procedures – The organization shall establish and maintain adocumented procedure(s) for communicating with selected customers. The documented procedure(s) shall include:顾客沟通程序－组织应建立并维护文件化的程序以确保与特定顾客之间的沟通。该程序文件应包括：a) a strategy and criteria for customer selection,选择顾客的策略及标准b) a method for the organization and its customers to share joint expectations and improve the quality of products, and组织和顾客共同参与策划及提高产品质量的方法，和c) a joint review with the customer at defined intervals covering the status of shared expectations and including a method to track the resolution of issues. [4]会同顾客安既定的时间间隔评审期望目标的状况，并且应有可以追踪决定流转的方法。5.2.C.2-NOTE 1: It is recognized that it is not possible for an organization to provide the same level of communication with all its customers. The level provided may depend on the amount of business with the customer, th