Six Sigma Orientation Training 6Σ教程.pptVIP

戴明博士论过程: “未能满足客户需求的85％的原因是由于系统和流程的低效… 而不是员工。 管理的角色就是改进流程而不是一味地驱使人。” Lean Awareness Session 收获六个西格玛的成果 W. Edwards Deming, one of the gurus of quality,is often quoted as saying that we need to fix processes, not people. Focusing on processes will be central to ourquality strategy. Description Tools Deliverable Define Understand Customer Needs Measure Analyze Improve Control Project Chart Define Process Map Identify Project Y and Define Its Performance MSE Determine Process Capability Define Objective Seek Variance Resource Screening Vital Few Xs Develop variable relationship Develop Pilot Pl