部门秘书培训.pptVIP

电话礼仪 Telephone Courtesy Contents 我们将一起了解…… Answer the phone within 3 rings 在电话响三声以内必须接听。 1， 2, 3…… Telephone Answering Standard 接听电话基本原则 How to answer the phone 怎样接听电话 External calls 外线电话 ? Good morning, XXX Hotel, XXX speaking, how may I help you ? 早上好, XXX酒店,我是XXX,有什么可以帮您的吗? Transferring a Call 转接电话 Line Busy/No Answer 线路繁忙/无人应答  Place Callers on Hold 请求客人等待 Finish the service 结束来电 Thank you for calling, goodbye ! 谢谢您的来电！再见！ Always 总 是 Never 永远不要 * Department secretary training