精益生产流程图CHY.pptVIP

确定一个详细的流程图—技巧 不要低估它将如何长而赞同这个流程 包括过程的所有者，用户及专家是很关键的 关注于“实际发生” 关注于单一的“输出测量” 如果你在确定步骤顺序时有什么问题，请想象一下你是其中一个体并试问：“接下去对我将发生什么？” 不要掉在试图重新设计或解决过程问题的陷阱里 展开流程图步骤 1. 确定过程起止点的参与者。将客户放在最高层面上。 2. 确定“最初的”或第一步并确定“最终的”步骤 3. 确定最初步骤中谁接收过程输出及他们期望的什么活动 4. 再重复确定第二步骤中谁接收过程输出及他们期望的什么活动 5. 与参加者继续确定各步骤并顺序排列 * * * * * * * * * * * Virtually everything we do is a process, from the activities we do at our jobs to driving home at night. Some processes are formal and logical, others informal and at times chaotic. A process is defined as a combination of factors or activities that takes one or more inputs and adds value to create some result (an output), whether that is a product or service. Processes should ultimately provide value to customers. SSQC: Glossary: Process * Note that in many GE Capital processes, the customer is also a supplier of inputs to the process. * Process mapping is the graphic display of steps, events and operations that constitute a process. The SIPOC map (which stand for Supplier, Input, Process, Output and Customer) is a simple tool that facilitates the documentation of any business process. This model is applicable to both product and service processes. SSQC: Glossary: Process The Benefits Of Process Mapping Include: A structure for thinking through a complex process in a simplified, visible manner. An ability to “see” the entire process as a team. An ability to “see” that changes are not made in a vacuum and will carry through, affecting the entire process down the line. The magnification of nonvalue-added areasor steps. The ability to identify cycle times for each step in the process. * Earlier in Define, you developed a high-level or SIPOC process map. By looking at a process from a “big picture” perspective, you evaluated customer needs and supplier inputs, and determined initial measurement objectives. Now, you will look in more detail at the subprocesses defined in the SIPOC map. Subprocess maps provide specifics on the process flow that you can then analyze us