外贸函电培训十四单元.pptVIP

Unit 14 Claim and Settlement Points for attention: When making a claim , plan your letter as follows: Begin by regretting the need to complain Mention the date of the order, the date of delivery and the goods complained about. 3. State your reasons for being dissatisfied and ask for an explanation 4. Refer to the inconvenience caused. 5. Suggest how the matter should be put right. Suppose you are the seller, the following rules are to be noted when dealing with a claim. 1. The first thing that has to be decided is whether the claim is justified. If so , then you have to admit it readily; express your regret and promise to put matters right. 2. If the claim is not justified, point this out politely and in an agreeable manner. It would be a wrong policy to refuse the claim offhand. 3. If you cannot deal with a claim promptly, acknowledge it at once. Explain that you are looking into it and that you will send a full reply later. 4. All claim should be treated as serious matters and thoroughly investigated. There is no need for the sellers to go into a long story of how the mistake was made and a short explanation may be useful. Letter 1 lodge/file/submit/raise a claim 提出索赔 Claim 后的介词搭配 表示索赔的原因,接for claim for damage 表示索赔的金额,接for claim for US$1000 表示对某批货物索赔,接on claim on the goods 表示向某人索赔,接against/with claim against the underwriter. 2…have always covered our requirements from you 一直是从你方进口商品 3. For certain : 肯定 We can say for certain that our price is comparable with any other manufactures. 可以肯定，我们的价格可与其他任何制造商相比。 4.In the interest of both parties 对双方都有利 Settle the claim: 理赔 However, we find from offers recently made to us by other firms that we have been paying you at 5% more than the prices obtainable from your competitors. 然而，从其他公司最近报来的发盘中，我们发现我们付给你方的价格一直比你方竞争者所报的价格要高出5％。 Take … as an example 以……为例 Book v. 定（座、票） fully booked up 已被定满，已满座，无空挡 Prefer 较喜欢，宁愿 Seeing (that) 鉴于，考虑到 Owing to 鉴于，考虑到 Otherwise we shall have no alterna