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9 Copyright © 2015 Pearson Education, Inc. Performance Management and Appraisal 9-1 Copyright © 2015 Pearson Education, Inc. 9-2 Learning Objectives Describe the appraisal process. Define performance management and discuss how it differs from performance appraisal. Develop, evaluate, and administer at least four performance appraisal tools. Copyright © 2015 Pearson Education, Inc. 9-3 Learning Objectives Explain and illustrate the problems to avoid in appraising performance. Perform an effective appraisal interview. Explain how to “segment” employees for appraisal and reward purposes. Copyright © 2015 Pearson Education, Inc. 9-4 Describe the appraisal process. Copyright © 2015 Pearson Education, Inc. 9-5 The Basics of Performance Management and Appraisal The performance appraisal process steps Sets work standards Assesses performance Provides feedback to the employee Figure 9-1 sample evaluation survey Copyright © 2015 Pearson Education, Inc. 9-6 Five reasons: Used for pay, promotion, and retention decisions Links performance management to company goals The manager can correct deficiencies and reinforce strengths With appraisals employee’s can review career plans Training needs are identified Performance Management and Appraisal Copyright © 2015 Pearson Education, Inc. 9-7 Pay and promotions Planning Career planning Training and development Ongoing feedback Teamwork and change Review Copyright © 2015 Pearson Education, Inc. 9-8 Define performance management and discuss how it differs from performance appraisal. Copyright © 2015 Pearson Education, Inc. 9-9 Performance management definition The continuous process of: Identifying Measuring Developing performance of individuals and teams Aligning performance with the organization’s goals Performance Management Copyright © 2015 Pearson Education, Inc. 9-10 Performance Management Six Elements Direction sharing Goal alignment Ongoing performance monitoring Ongoing feedback Coachin