長榮six sigma導入經驗分享.pptVIP

長榮航太Six Sigma導入經驗分享 Six Sigma之理論架構 品質損失函數 工程規格可以用 來表示，但其意義不應該是只要品質介於 與 之間就可被定義為「好」的品質；反之只要超過規格就歸類為「壞」的品質。換言之，如下列公式所示之階梯函數，並不是一個適當的品質損失量化函數。事實上，只有正中目標的產品性能最好，一旦偏離品質就變差而且是偏離愈遠，品質愈差。 品質損失函數 二次品質損失函數在大多數情況下可有意義地近似品質損失，其共可分為望目、望小、望大、不對稱性四種特性： * s i x s i g m a ) * s i x s i g m a ) 技 術 研 發 室 報告人：曾慶毅 Aug/20/2003 企業策略 品質管理 統 計 生 產 管 理 界定 衡量 分析 改善 控制 1 Vision : EGAT Inc. will be the MRO one-stop service provider of’ customers choice, a key participant in advancing aircraft maintenance safety, quality effectiveness in Taiwan, and the region. Strategy : We intend to exceed our customers’ expectation with outstanding quality maintenance through long term ‘win-win’ partnerships, as well as valued added and competitive products and services, delivered with knowledge driven and cost efficient activities from our learning organization, by motivated, professional competent teamsters. EGAT Inc.’s VISION STRATEGY Value-Added Services Customers as Partners One Stop Center Strong EGAT Team Spirit Competent team Preferred 3rd party maintenance center Profitable Transparent to Customers Committed to quality safety Competitive Operations Good working environment Pride Learning culture Cost efficient Reputable Progressive Satisfied Customers Customer Care Knowledge driven 長榮航太公司之企業策略 2 Customer -Partner Enhance flight safety reliability Expand customer project portfolio Internal Business Acquire share knowledge Develop innovative service packages Enhance quality responsiveness Create a renowned A Inc. reputation Learning Growth Facilitate open communication Develop motivated EGAT teamsters Enhance competencies Align reward recognition Nurture a learning organization Promote an org. wide culture of safety quality Financial Increase contribution from 3rd party business Enhance Profitability Enhance cost effectiveness EGAT Inc. STRATEGY TREE Build economic value Strengthen customer-partner relationships Enhance customer-partner