introduction on iso 9000 series standards(ppt 43页)英文.pptVIP

Introduction on ISO 9000 Series Standards What is ISO? International Organization for Standardization Worldwide federation of national standards bodies Non-governmental organization Established in 1947 ISO: Management System Standards Two “Management System” standards: ISO 9000 – Quality ISO 14000 – Environmental Provide model for setting up operating management system Built on firm foundation of state-of-the-art practices ISO 9000 Family Standards: 2000 ISO 9000:QMS - Fundamentals and Vocabulary ISO 9001:QMS - Requirements ISO 9004: QMS - Guidelines for Performance Improvements ISO 19011:Guidelines for QMS EMS Audit ISO 9000 Registrations Worldwide ISO 9000 Family Standards: 2000 Eight QM principles What is the most important principle? And why? Process-based QMS model Major contents of ISO 9001: 2000 4 Quality Management System 4.1 General Requirements 4.2 Documentation Requirements 4.2.1 General 4.2.2 Quality Manual 4.2.3 Control of Documents 4.2.4 Control of Records Major contents of ISO 9001: 2000 5 Management Responsibility 5.1 Management Commitment 5.2 Customer Focus 5.3 Quality Policy 5.4 Planning 5.4.1 Quality Objectives 5.4.2 Quality management system planning Major contents of ISO 9001: 2000 5 Management Responsibility 5.5 Responsibility Authority and Communication 5.5.1 Responsibility and Authority 5.5.2 Management Representative 5.5.3 Internal communication 5.6 Management Review 5.6.1 General 5.6.2 Review inputs 5.6.3 Review outputs Major contents of ISO 9001: 2000 6 Resource Management 6.1 Provision of Resources 6.2 Human Resources 6.2.1 General 6.2.2 Competence, awareness and training 6.3 Infrastructure 6.4 Work Environment Major contents of ISO 9001: 2000 7 Product Realization 7.1 Planning of Product Realization 7.2 Customer Related Processes 7.2.1 Determination of requirements related to the product 7.2.2 Review of product requirements 7.2.3 Customer Communication Major contents of ISO 9001: 2000 7 Product Realizati