使用9004指引理解iso90012000标准的要求（英文版）.pdfVIP

INTRODUCTION Understanding the Procurement of ISO 9001:2000 Requirements Using ISO 9004:2000 Guidance Si Daily – P.E. Director, Quality Management Services CMTC – January 2002 Presented to ASQ Chapter, San Fernando Valley Chapter ISSUES - TOPICS The Quality Policy and Suppliers Quality Objectives The Purchasing Process (paragraph 7.4) Supplier Control Process Minimum Requirements ISO 9001:2000 Suppliers and Partnerships The CMTC Practice Vision Thank you Si Daily – P.E. - Director, Quality Management Services - CMTC – January 2002 -- Presented to ASQ Chapter, San Fernando Valley Chapter QUALITY POLICY A good system starts with the Quality Policy. In establishing the Quality Policy top management should consider: • The level and type of future improvement needed for the organization to be successful. •The expected or desired degree of customer satisfaction. •The development of people in the organization. •The needs and expectations of other interested parties. •The resources needed to go beyond ISO 9001 requirements. And •“The potential contributions of Suppliers and Partners.” Si Daily – P.E. - Director, Quality Management Services - CMTC – January 2002 -- Presented to ASQ Chapter, San Fernando Valley Chapter QUALITY OBJECTIVES The organization’s strategic planning and the Quality Policy provide a frame work for setting of the quality objectives. Top Management should establish these objectives leading to improvement of the organizations performance. The objectives should be capable of being measured in order to facilitate an effective and efficient review by manage