埃森哲 scm global best practice.pptVIP

SCM Global Best Practice Agenda Global Best Practice Supply Chain Global Best Practice Introduction Case Study 1 2(Capacitor Notebook) Q A Arthur Andersen Global Best PracticeKnowledge Space Supply Chain Global Best Practice Links in the Supply Chain Senior management Customer service Design Marketing and sales Production Purchasing Logistics Treasury management Senior Management Link Summary of Best Practices Give visible support Align SCM objectives with strategic plan Provide SCM training Senior Management Link Three import ways senior management can contribute to the SCM Customer Service Link The customer service link can be a source of valuable information for organizing the entire supply chain Customer Service Link Performer - Federal Express Best Practice - Survey customer to identify incidents of dissatisfaction Broadcast incident occurrences and improvement Respond quickly to incidents of customer dissatisfaction Create incentives for employees to improve performance Monitor the customer service initiative Design Link Summary of Best Practices Create a consistent flow of new products into the marketplace Manage carefully the new product generation, development and gestation process. Invoke key suppliers in the product design process Design Link Performer - Xerox Best Practice - Xerox made critical suppliers part of Team Xerox Implement Black-box sourcing concept 100% increase in quality, 75% reduction in material costs, more than 75% reduction in total manufacturing lead time Marketing and Sales Link Summary of Best Practices Form partnerships with distributors Identify and develop innovative marketing strategies Use a multichannel system to reach diverse and unique customer segments Offer value-added incentives to secure distributors Allow distributors to assemble products on order and by demand Set up a network of distributors Marketing and Sales Link Performer - Dell Computer Corp. Best Practice - Innovative distribution channels Dell ha