酒店各部门英语学习手册_zobfcos.doc

PAGE Haiyatt garden Hotel English Contents目 录 Service English For Each Department 部门岗位英语 Ⅰ Front Office 前厅 ⅰ Reception desk 前台接待…………………………………………………………………02 ⅱ reservation 预定部..……………………………………………………………………… 05 ⅲ Concierge 礼宾部…………………………………………………………………………10 ⅳ Switchboard 总机…………………………………………………………………………13 ⅴ Business center 商务中心………………………………………………………………… .17 Ⅱ Food and Beverage 餐饮部 ⅰ The Africa Deck 菲菲酒廊………………………………………………………………… 21 ⅱ Japanese restaurant ＆Teppanyaki restaurant日铁餐..………………………………………25 ⅲ Italian restaurant 意式复合餐厅……………………………………………………………34 ⅳ Chinese restaurant 中餐厅………………………………………………………………….44 Ⅲ Housekeeping管家部……………………………………………………………………53 Ⅳ Security department 保安部………………………………………………………… 59 Ⅴ The recreation＆sauna department 娱乐与桑拿部…………………………… 61 前台接待日常用语 Part 1 Greetings 第一部分 问候 1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please? 欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生/女士，你好！请问我能为您做点什么？ 3. My name is ***, is there anything else I can do for you, just let me know. 我叫***，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 Part 2 Helping to Check-in 第二部分 帮助入住 Please have a seat for a while I’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, smoking room or non-smoking room? 您是要吸烟房间还是不吸烟房间？ 5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately? 先生/女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？ H