酒店前台工作检查程序.docxVIP

酒店前台工作检查程序(中英文) 酒店前台工作检查程序 Morning shift:(7:00-15:30) Check grooming. 检查仪容仪表。 Read Front desk reception logbook. 阅读前台交班本。 Check last night’s occupancy, ADR and today’s forecast. 检查昨晚的住房率、平均房价和今天的预计住房率。 Check all event order, VIP and groups if there is any for today 查看当天的酒店活动、VIP和团队情况。 Proper take over from night shift. 与夜班交接班。 Handover Cash float, Foreign Exchange, the invoice, some of the voucher and safety box keys properly. 交接现金、外币兑换款、发票、单据和保险箱钥匙等物品。 Check every billing for due-out rooms. 检查预离房的账单 Check traces report and PF folio. 查看跟踪报告。 Check due-out room after 12:00pm, and follow up the