酒店管理会所 浦东香格里拉酒店餐饮标准第一部.pdfVIP

3. Food Beverage Core Practices 餐饮部核心规范 2011/9/30 1 Dear Shangri-La Ambassadors, 亲爱的香格里拉大使们， We have created 88 Core Practices after examining “ all moments of truths” and we must utilize them at all times to create competitive advantage being efficient, 100% consistent and exceeding guest expectations and our guests are delighted each time we interact with them. Service is like love… it is not the words that matters, it’s the actions. 充分审视“服务的关键时刻”后，我们制定了 88核心准则。为“每 时每刻令客人喜出望外”，并创造竞争优势，我们必须确保时刻落实 88核心准则,高效并持之以恒、超越客人期望。 服 务就如爱, 真情在于行动之中。 Cetin Sekercioglu 施 政延 Vice President / General Manager副总裁 /总经 理 2011/9/30 2 INDEX - 2 of 2 目录 7. Banqueting Food Beverage 宴会厅 8. CP Rooms Core Practices 主席厅 9. Kitchen 厨房 餐饮部核心规范 10. Stewarding 管事部 2011/9/30 3 FB CONTENT - 1 of 4 Core Practices 内容简介 餐饮部核心规范 1. Quality of FB 餐饮部质量标准 2. Service Etiquette 1. Divisional Core 服务礼仪 3. Product Knowledge Practices 产品知识 4. Grooming 部门核心规范 仪容仪表 5. Posture Attitude 姿势与态度 6. Ownership 主人翁精神 2011/9/30 4 FB CONTENT - 2 of 4 Core Practices 内容简介