中国移动邵阳分公司全质量服务评估体系构建分析-analysis on the construction of china mobile shaoyang branchs total quality service evaluation system.docxVIP

II II Abstract Since the 1990s, the restructuring of Chinas telecommunications industry has led to the development of the telecommunications industry. Telecom, China Unicom and mobile operators in the development of the concept different service management level differences lead to changes in the market share of each operators movements and the income level of growth. Since 2009, China Mobile Group Hunan Co., Ltd. Shaoyang Branch (referred to as the Shaoyang mobile) continuous improvement and innovative service management system, and actively build a full-quality service evaluation system for