主管领导行为对公务人员工作倦怠之影响－以工作特性为中介变项.PDFVIP

經營管理論叢 Vol.5, No.1, 2009第 39-53頁 主管領導行為對公務人員工作倦怠之影響 －以工作特性為中介變項 The Impact of Leadership Behaviors on Job Burnout among Civil Servants ：The Mediating Role of Job Characteristics 錢天真1 陳偉玲 2 (Received: Nov. 18, 2008 ；First Revision: Dec. 17, 2008 ；Accepted: Mar 5, 2009 ) 摘要 工作倦怠不僅對員工的健康及個人生活產生負面影響，也會降低工作績效及組織生 產力，本研究以戶政人員為對象，以問卷調查中部四縣市 429位第一線戶政人員，探討 轉換型與交易型領導行為對行政人員工作倦怠的影響，並以工作特性為中介變項，探討 行政人員對其工作特性的認知是否對主管領導與工作倦怠具中介效果。 研究結果發現，轉換型領導行為及交易型領導行為對戶政人員工作倦怠情形皆有顯 著負向影響，而工作特性認知的中介角色，在轉換型領導與工作倦怠之間具有部分中介 效果，在交易型領導行為與工作倦怠之間則沒有。表示轉換型領導行為可以影響第一線 行政人員對工作特性的認知，使其對自身工作特性產生更高層次的體認，並轉化為內在 激勵，因而減緩其工作倦怠情形。 關鍵詞：轉換型領導，交易型領導，工作特性，工作倦怠 Abstract Not only can job burnout influence employees’ health and personal life, but result in decreased organization performance and productivity. This study examined the impact of transformational and transactional leadership behaviors on job burnout among civil servants, as well as the mediating role of job characteristics perceived by civil servants. Data were collected from 429 frontline civil servants of Household Registration Offices in four counties of central Taiwan. Results of the study found that both transformational and transactional leadership behaviors were significantly negatively related to civil servants’ job burnout. Results revealed that civil servants’ perceptions of job characteristics were negatively related to burnout. Moreover, the perceived job characteristics had partial mediating effect on transformational leadership and civil servants’ job burnout. Results indicated that transformational leadership can influence civil servants