流程与流程改善mmi的基本认知.pptVIP

第一章CMMI Overview 南台科技大學 資管系 Table of Contents 流程與流程改善 CMMI 的基本認知 CMMI 的誤解 台灣現況與建議 QA 流程與流程改善 What Is a Process? A process (流程 or 過程) is a set of practices ( or a sequence of actions) performed for a given purpose. Integrating people, procedures methods, and tools together. Example? Defining a Process A mature process is documented with process notations, e.g., data flow diagrams, activity diagrams, check lists, flowchart. Activity details: Purpose, participants, inputs, entry criteria, work products, outputs, exit criteria, performance measure, sub-practices, and work items. What Is a Software Process? A software process is a set of activities, methods, practices, tools, and transformations that people employ to develop and maintain software. The associated products include project plans, design documents, code, test cases, user manuals, … What Is a Process Model? A process model is a common set of process requirements, capturing best practices, practical knowledge to guide priorities. a structured collection of elements that describe characteristics of effective processes. A process model is used as a guide to modify or create processes using practices that have been proven to increase process capability. to assess process capability for two purposes: Establish a baseline for improvement. Measure progress as improvement activities proceed. Modeling the Software Process Decomposing the software process, it can be viewed as a set of defect injection and defect removal activities. Defect Estimating Benefits of ProcessImprovement Process improvement is aimed at increasing the capability of work processes. Process capability: the inherent ability of a process to produce planned results. As process capability increases, it becomes predictable and measurable. major causes of poor quality and productivity are controlled or eliminated. Model-Based Process Improvement Process improvement (流程改善) cycle Management commitment and an assessment. The findings from assessmen