浅谈南山文化中心嬉水餐厅员工激励制度.docVIP

南山学院 浅谈南山文化中心嬉水餐厅员工激励制度 PAGE 摘 要 南山文化中心是一个集餐饮、洗浴、娱乐于一体的综合性服务场所。本文将结合个人在南山文化中心实习中发现的问题，通过对该餐厅员工基本情况，员工激励制度的现状及存在的问题的分析，结合所学的有关管理学和现有员工激励制度的理论知识，设计符合该餐厅实际情况的合理的员工激励制度，树立并保持该餐厅良好的形象，增强其竞争力。 企业或事业唯一真正的资源是人。在餐饮酒店管理领域，一个酒店的成败主要取决于能不能充分发挥蕴藏在员工当中的极大干劲的能力，产生以一当十、以百当千的乘数效应,所以其管理就是要充分发挥员工现有的以及潜在的能力以做好工作，然而对员工的激励政策是员工努力工作的首要条件。近期，针对南山嬉水餐厅员工工作现状调查报告所述问题，提出关于南山嬉水餐厅对于员工激励制度问题的解决方案，仅供参考。 关键词：餐厅；员工构成；员工激励 ABSTRACT Nanshan Cultural Center is a comprehensive service place including restaurant, bath and entertainment. Combining the knowledge of management and human resource management that I had learned in school with the experience when I worked as a trainee in Nanshan Cultural Center, I would analyze the basic situation of the staffs and the problems of incentive system Then I will try to design a reasonable incentive system that is consistent with the actual situation of the restaurant, in order to creating a HYPERLINK /good/ \t _blank good People is the most important resources of the enterprise. To a successful restaurant and hotel, making full use of existing and potential ability of the staff is the key element. And it’s also the mission of management. But an appropriate incentive to employees is the primary condition for staff to work hard. According to the report of Nanshan Leisure restaurant staff’s present state, this paper tries to get a better motivational system for this dining room’s management. But the conclusion is just my own views. Key words：restaurant ;employee organization;motivating employees 目 录 TOC \o 1-3 \h \z \u HYPERLINK \l _Toc262412031 1 绪论 1 HYPERLINK \l _Toc262412032 1.1 理论依据 1 HYPERLINK \l _Toc262412033 1.1.1 马斯洛需求层次理论 1 HYPERLINK \l _Toc262412034 1.1.2 期望理论 2 HYPERLINK \l _Toc262412035 1.2 相关概念 2 HYPERLINK \l _Toc262412036 1.2.1 物质激励 2 HYPERLINK \l _Toc262412037 1.2.2 精神激励 3 HYPERLINK \l _Toc262412038 2 南山嬉水餐厅员工激励现状 4 HYPERLINK \l _Toc262412039 2.1南山嬉水餐厅员工基本情况 4 HYPERLINK \l _Toc262412040 2.2 南山嬉水