服务行业-精品·公开课件.pptVIP

Customer service and communication skills 【主要内容】 一、customer service language skills 二 /listening skills 三、ask questions, skills 四、body language skills 五、telephone communication skills 六、email communication skills Effective customer service term 一、客户服务中的标准用语 （一）问候 1、Standard greeting for In some more grand or formal occasion, should use standard greeting. The appropriate greeting by person, time, greeting word composed. Such as: Mr. Wang, good afternoon 2、Greetings more than our customers Unified greetings. Such as hello. Everyone good night.“ By honour and humble. Such as zhang good!