酒店英语课件---入住和抱怨Check in and complain 详细课件专用.pptVIP

Basic procedure of check-in: Greetings Check the reservation list Fill in the registration form Check the documents Assign rooms Ensure ways of paying Issue the room key Registration Forms: Registration Form of Residence for Domestic Guests Registration Form of Temporary Residence for Visitors Registration Form of Residence for Group Language points : 1.walk-in guest 没有预订的客人,散客 2.deposit 储蓄, 存款 我想存款, 请给我办理一下。 Id like to make a deposit please. 订金; 押金, 保证金 旅馆规定凡预订房间都要先付订金。 The hotel requires a deposit for all advance bookings. 3. in/under the name of adv. 以…的名义,凭 我代表总统前来迎接你。 I greet you in t