老外一份绩效管理讲义.ppt

Kasetsart University Topic: Performance Management Kongkiti Phusavat, Ph.D. Associate Professor International Graduate Program in Industrial Engineering Kasetsart University Bangkok, Thailand Overview Overview Overview Introduction Introduction Introduction Introduction Introduction Introduction Basics on Measurement Basics on Measurement Basics on Measurement The 1993 Government Performance and Results Act (GPRA) requires the following: (1) Establishing top-level agency’s policies and objectives as well as annual program goals (2) Defining how the agency intends to achieve these objectives and goals (3) Demonstrate how the agency will measure its own performance, including the programs Basics on Measurement Basics on Measurement Basics on Measurement Basics on Measurement Basics on Measurement Basics on Measurement Basics on Measurement Basics on Measurement Basics on Measurement Basics on Measurement Examples Business and Industries 1. Bad Debt as a % of Revenue 2. Unplanned Overtime as a % of Overtime 3. % Of Suppliers with 100% Lot Acceptance over One Year 4. % Of Shipments Requiring More Than One Attempt to Invoice 5. % Of Customers Using “Invoiceless” Processing 6. Recycled Material Values as a % of Purchased Material Values 7. Total Time Lost Due to Injuries ? 1,000,000 Hours Worked 8. Total Time Lost Due to Strikes ? 1,000 Hours Worked 9. % Of Qualified Suppliers and Subcontractors Receiving 90% of Total Purchased Value Examples Business and Industries % Of Requests for Engineering Actions Open for More Than Two Weeks Spare Parts Cost after Warranty as a % of Total Cost Suggested by Design Teams Standard Parts in New Releases as a % of Total Parts % Of Parts with Two or More Suppliers Suppliers with Quality and Productivity Improvement Programs as a % of Total Suppliers % Of Employment Requested Filled on Schedule Average Time to Process Health and Accident Insurance Claims % Of Employees Who Have Not Been Trained in the Past 12 Months Example