酒店服务英语课件Project 1Reservation.ppt

Exercise 3 Staff: May I have your______________________, please? Guest: Yes, my name is Mrs. D. Truman. Staff: ____________________the surname, please. Guest: Yes, it’s for Tom, R for Ronald, U for Uganda, M for Mike, A for Alpha, N for Nancy and the initial is D for David. ? Exercise 4 Staff: Do you have the guest’s______________________? Guest: Yes, they are arriving by air on flight AY 336, arriving at 11:01 a.m. Staff: AY 336, 11:01 a.m. thank you. Will the company______________________? Guest: Yes. Please send the bill for all the expenses to this company. Task 2 Complete the dialogues