湘潭市公安基层派出所民警工作满意度实证分析.docVIP

------- ---- 摘 要 国外对于工作满意度的研究已经广泛铺开并成为一个比较热门的科目，特别 是在组织管理效能的研究中其已经成为一个重要指标。但在国内，这项研究起步 较晚，特别是专门针对基层派出所民警这个占据中国警察队伍最庞大数量的群体 的研究几乎是空白。本研究是基于国内外对工作满意度比较成熟的度量表之上， 通过访谈、调研、专家恳谈，编制出专门针对基层派出所民警的工作满意度问卷， 对湖南省湘潭市公安局 62个派出所的 236名警察进行的调查，并结合对部分基 层民警的个别深入访谈，从理论和实证两个方面探寻如何提高基层派出所民警工 作满意度。 通过研究发现，影响基层派出所民警工作满意度的因素包括：工作本身因素、 人际关系因素、工作环境和条件因素、社会支持因素、工作回报因素、工作负荷 因素、组织管理因素、个人发展因素这 8个维度。基于此研究发现，本文运用马 斯洛需要层次理论、赫茨伯格双因素理论和阿尔德法 ERG理论，从多管齐下，在 “从优待警”上下工夫、引导和制造良好的社会氛围和舆论环境、用合理的薪酬 水平来激励广大基层民警，不断提升民警认同感和价值感、建立并完善警察心理 健康支援体系等方面提出了提升基层派出所民警工作满意度的建议，这一研究成 果为公安决策管理层如何更好进行队伍管理提供了参考。 关键词:工作满意度；基层派出所民警； I Abstract Job satisfaction research has been widely spread in foreign countries and it is become a popular subject. Especially in the study of the effectiveness of organizational management, it has become an important indicator. But in China, this study did start late, especially the research for grass-roots police that holds the largest number of research groups is almost empty. on the basis of the scale of the reference in the mature domestic satisfaction，the preparation of a job satisfaction questionnaire for police has been worked out through interviews and expert advice .Through the investigation into 236 police of Xiangtan City Public Security Bureau Police detachment，at the same time some individuals were conducted in-depth interviews from both theoretical and empirical work with the Police to investigate the factors affecting satisfaction with the work. Through the research, we found that there are eight factors which affecting grass-roots police job satisfaction include: the social recognition，the work returns， Personal development，the work itself and the working environment，work stress， interpersonal，unit management，leadership style，the overall satisfaction. Based on this foundation，this essay will introduce the demand level theory and two-factor theory，and finally Providing suggestions of improving Police work satisfaction by reforming and straightening out current Public traffic manageme