浅析如何提升厦门威斯汀酒店员工忠诚度.doc

浅析如何提升厦门威斯汀酒店员工忠诚度 【摘要】员工忠诚度是衡量现代泗店人力资源管理成功与否的一个重要指标， 它将直接影响员工流动率及工作绩效。近年来，酒店业员工流动率偏高、生产效 率偏低等现象H益严重。如何提高员工忠诚度，成为业界人力资源管理的核心问 题。本研究以厦门威斯汀酒店的员工为研究对象，H在对本酒店员工的忠诚度现 状进行分析研究。在分析酒店员工忠诚度管理必要性的基础上，分析了厦门威斯 汀泗店员工忠诚度及其管理的现状，并进一步论述Y泗店员工忠诚度管理存在的 问题，提出了完善酒店员工忠诚度管理的一系列对策及建议。 【关键词】厦门威斯汀酒店人力资源员工忠诚度 Analysis of how to Improve Employee byalty Of The Westin Xiamen [Abstract] Employee loyalty is a measure of modern hotel human resources management if the management success or not as an important indicator. It will directly affect employee turnover and job performance. In recent years, high turnover of hotel staff, low productivity is increasing. How to improve the employee loyalty is becoming to the human resource management industry’s core issues. In this study, with the staff of The Westin Xiamen as the research object. Designed for the hotel staff’s analysis of the present situation satisfaction study. On the basic of analysis the necessity of hotel employee loyalty management, analyzing that and management at present situation in The Westin Xiamen.And further discussed the management of the hotel employee loyalty ‘s problems, also put forward a series of counter measures and suggestions to improve hotel employee loyalty management. [Keywords] The Westin Xiamen Human resource Employee loyalty 目录 TOC \o 1-5 \h \z HYPERLINK \l bookmark0 \o Current Document \h 浅析如何提升厦门威斯汀酒店员工忠诚度 1 1 引言 1 HYPERLINK \l bookmark3 \o Current Document \h 2、 员工忠诚度 2 HYPERLINK \l bookmark4 \o Current Document \h 2.1员工忠诚度定义 2 HYPERLINK \l bookmark5 \o Current Document \h 2.2员工忠诚度对酒店的意义 2 HYPERLINK \l bookmark6 \o Current Document \h 2.2.1员工忠诚度与酒店服务水平息息相关 3 HYPERLINK \l bookmark7 \o Current Document \h 2.2.2员工忠诚度与员工流失率有着密切的联系 3 HYPERLINK \l bookmark8 \o Current Document \h 2.2.3员工忠诚度与酒店经济效益密不可分 3 HYPERLINK \l bookmark9 \o Current Document \h 3、 酒店员工忠诚度的现状及厦门威斯汀泗店存在的问题 4 HYPERLINK \l bookmark10 \o Current Document \h 3.1酒店员工忠诚度的现状 4 HYPERLINK \l bookmark11 \o Current Document \h 3.2酒店员工忠诚度管理存在的问题 5