长沙经济型集团饭店顾客感知服务质量评价分析.pdf

understandcustomerneedsand customer service ofthe improve perceivedquality hotel economygroupsChangsha． Hotel Perceived Keywords：Changsha；Delphimethod；EconomyGroups；Customer Service Quality m 目录 摘要……………………………………………………………………………………．I AB≤；TRACT……………………………………………………………………………………………………．II 1绪论……………………………………………………………………………………………………………．1 1．1研究的背景、研究目的及研究意义……………………………………………．1 1．1．1研究的背景………………………