剑桥商务英语Unit 11 Complaints and Claims.pptVIP

11.8.2 Choose the best reply below to each of the complaints.    a. We regret the delay, but it is due to circumstances beyond our control. b. I’m very sorry. We’ve had problems with the dispatch department. Could you send the calculators back? We’ll refund the costs. c. I do apologize for his behaviour. d. I’m sorry that the quality did not turn out to be satisfactory. e. We’ll send you the correct products to replace the wrong ones f. I am sorry for the error made by our accounts department. g. We’ll certainly consider a claim, if there’s sufficient evidence. h. I’m sorry about the mistake. I’ll look into it right away. i. Considering our friendly business relations, we are prepared to meet your claim for the difference. j. I understand your urgency. I’ll see to it right away.    1) There seems to be a mistake. 2) The goods are inferior in quality to those we received in the past. 3) The delivery was late. 4) Your rep was extremely rude. 5) We were surprised to receive an invoice as the goods have been returned. 6) We have to make a claim with you for a compensation of $5,000. 7) The goods we received are not what we ordered. 8) There seems to be mix-up. We ordered radios but received calculators. 9) We placed an order two months ago for TV sets, but we still haven’t received them. We are in bad need of the goods. 10) There is a difference of 10 tons between the actual weight and the invoiced weight of this consignment. h d a c f g e b j i Reply - Topic 1 Describe common causes for complaints and claims in international trade Hints: ? Complaints and